Refund policy

Final Sale Policy
All purchases made through https://infinityprotcg.com are final sale. This includes (but is not limited to):
  • Sleeves
  • Deck boxes Playmats
  • Bundled items or promotional packages
Exceptions / Extenuating Circumstances
While we do not offer returns or refunds by default, we understand that unique situations may arise. In such cases, store credit or an exchange may be offered at our discretion.
Situations that may qualify for review include:
  • Receiving a defective or damaged item
  • Receiving the wrong product in your order
  • Other exceptional cases assessed individually
How to Request a Return or Exchange
If you believe your situation qualifies, please reach out to us via our Contact Us page within 7 days of receiving your order. Include:
  • Your order number
  • A brief description of the issue Clear photos (if applicable)
We will assess each request individually and provide next steps. If approved, we may offer store credit or a product exchange.
Please note: Shipping costs for returns or exchanges are the responsibility of the customer unless otherwise specified.

In-Store Purchases
If you purchased an InfinityPRO product from a local game store or retail partner, their return/exchange policy may differ. Please contact the store directly for in-store return inquiries.
Important Notes
  • All products must be unused and in original packaging for any exchange consideration
  • We do not offer refunds to original payment methods
  • We reserve the right to refuse any return or exchange request that does not meet our policy criteria