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Terms and Conditions

 

Effective Date: [June 6, 2025]
Website: https://infinityprotcg.com

Welcome to INFINITY PRO TCG (“we”, “us”, “our”). By accessing or using our website, purchasing our products, or interacting with our services, you agree to the terms outlined below. Please read these Terms and Conditions carefully before using our site.


1. General Information

INFINITY PRO TCG is a Canadian-based brand located in Burlington, Ontario. We specialize in premium accessories for trading card games (TCG), including sleeves, deck boxes, playmats, and more. Our products are available for purchase directly through our website as well as through select authorized retail partners and local game stores.

Please note that purchases made in-store may be subject to the individual store’s own return, refund, or exchange policies.


2. Product Availability & Sales

All products are sold on a final sale basis. We do not offer refunds or returns by default. However, under extenuating circumstances, we may offer store credit or product exchange at our discretion. To inquire, please contact us through our Contact Us page within 7 days of receiving your order.


3. Shipping Policy

We currently ship within Canada and the United States.

  • Processing Time: Orders typically take 3–4 business days to process.
  • Shipping Time: Varies based on customer location.
  • Shipping Costs: Covered entirely by the customer and calculated at checkout.

We are not responsible for delays, customs holds, or delivery issues once the product has shipped.


4. User Accounts

Customers may place orders with or without creating an account.
Creating an account allows users to track their orders and streamline future purchases.

Users are solely responsible for maintaining the confidentiality of their login information and for all activity that occurs under their account.


5. Intellectual Property

All content on this site, including product names, images, logos, branding, and designs, is the intellectual property of INFINITY PRO TCG.
You may not reproduce, distribute, copy, or use any content from this site without prior written permission.

Unauthorized use of our intellectual property may result in legal action.


6. Limitation of Liability

Our products are provided “as is” without any guarantees or warranties.
INFINITY PRO TCG shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products.
This includes, but is not limited to, damage to personal items, allergic reactions, or dissatisfaction with product performance.


7. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario, Canada.
Any disputes arising under or in connection with this agreement shall be resolved in the courts of Ontario.


8. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.
We encourage users to review this page periodically.


9. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
support@infinityprotcg.com
Or through our Contact Us page.

Return and Refund Policy

 

Final Sale Policy

All purchases made through https://infinityprotcg.com are final sale. This includes (but is not limited to):

  • Sleeves
  • Deck boxes
    Playmats
  • Bundled items or promotional packages

Exceptions / Extenuating Circumstances

While we do not offer returns or refunds by default, we understand that unique situations may arise. In such cases, store credit or an exchange may be offered at our discretion.

Situations that may qualify for review include:

  • Receiving a defective or damaged item
  • Receiving the wrong product in your order
  • Other exceptional cases assessed individually

How to Request a Return or Exchange

If you believe your situation qualifies, please reach out to us via our Contact Us page within 7 days of receiving your order. Include:

  • Your order number
  • A brief description of the issue
    Clear photos (if applicable)

We will assess each request individually and provide next steps. If approved, we may offer store credit or a product exchange.

Please note: Shipping costs for returns or exchanges are the responsibility of the customer unless otherwise specified.


In-Store Purchases

If you purchased an InfinityPRO product from a local game store or retail partner, their return/exchange policy may differ. Please contact the store directly for in-store return inquiries.

Important Notes

  • All products must be unused and in original packaging for any exchange consideration
  • We do not offer refunds to original payment methods
  • We reserve the right to refuse any return or exchange request that does not meet our policy criteria

Contact Us
  • Privacy Policy
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InfinityPRO

support@infinityprotcg.com

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